I'm a technical program manager who works where hardware, software, and field operations converge — the messy space where what engineering ships meets what customers and partners actually experience.
For 14 years across B2B and B2C hardware-software companies, I've owned the programs and systems that close that gap: release quality, integration reliability, field operations, and partner trust. I build the connective tissue — processes, tools, and cross-team coordination — that keeps complex products working at scale.
I've spent my career in environments where firmware, cloud services, mobile apps, and physical installation all have to work together — and where the hardest problems live in the seams between them.
Upstream, I embed in the release process. I lead beta programs, test control system integrations across partner ecosystems, and surface issues before they reach production. When something breaks, I do the technical triage — analyzing device logs, reproducing failures, cross-referencing field data — and translate what I find into actionable context for engineering. My goal isn't just to catch bugs; it's to make the release process itself more reliable over time.
Downstream, when issues reach customers or threaten key partnerships, I drive cross-team resolution. I coordinate across engineering, product, sales, support, and operations to contain impact, restore trust, and make sure the fix actually holds. This work has directly preserved significant revenue and enabled major contract renewals.
Across both, much of my impact comes from building scalable systems where manual processes used to be. I've designed and shipped returns automation, product refurbishment programs, model home provisioning workflows, revenue risk tracking tools, and support analytics dashboards — replacing ad-hoc operations with repeatable, operator-driven infrastructure.
I lead by making tradeoffs visible, explaining the why behind decisions, and helping teams understand problems deeply enough to act with confidence.
I'm most effective in the space between teams — translating context across engineering, support, leadership, and external partners so that decisions reflect real-world impact rather than internal assumptions. When things get tense, I stay calm, stay technical, and keep people focused on what actually needs to happen next.
I scaled customer care operations at a bootstrapped consumer hardware company through a $60M acquisition — building the support infrastructure that held up as the company grew from scrappy startup to acquisition target. More recently, I built technical operations programs at a fast-moving smart home company, owning release quality, partner integrations, and field operations across a complex IoT product ecosystem.
Across every role, the thread has been the same: I own the programs that connect what engineering builds to how the real world experiences the product.